Frequently Asked Questions
We recommend that emailing the helpdesk team is the default method for contacting support as this allows us to prioritize issues as they arise. We'll reach out to work your issue as soon as we can - typically you'll hear from us within the hour.
We recommend that users call for help when they can’t access the internet or have an emergency issue that can’t wait for a ticket to be submitted.
No – we recommend that you leave your computer on at night. This is when we take care of critical maintenance such as virus scans, patching and disc clean up.
Patches are installed every Wednesday evening as the software becomes available. They are done after 8:00pm in your time zone.